Shipping policy

Shipping Policy – Squishy Studio

At Squishy Studio, we want your squishy goodies to arrive safely, securely, and in great condition. Below you’ll find everything you need to know about our processing times, delivery estimates, tracking, and international shipping.

📦 Order Processing Time

All orders are carefully prepared and processed within 2–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a link to follow your package’s journey.

🚚 Delivery Times

After your order has been processed, delivery usually takes 6–10 business days, depending on your location and the shipping method available at checkout.

Please note that delivery estimates are approximate and may be affected by factors outside of our control, including:

Customs checks or inspections
Shipping carrier delays
Weather conditions
Incorrect or incomplete delivery information
Increased order volumes during holidays or special promotions

If you’re ordering for a special occasion, we recommend placing your order ahead of time to allow for possible delays.

💰 Shipping Costs

Shipping fees are calculated automatically at checkout based on your delivery address and the shipping option selected.

Available shipping methods and estimated delivery times will be shown before you complete your purchase.

🔍 Tracking Your Order

Once your order leaves our warehouse, we’ll send you a shipping confirmation email with your tracking details.

Please allow up to 24 hours for tracking information to become active after your order has been shipped.

📬 Delayed or Missing Packages

If your package is taking longer than expected or appears to be lost during transit, please contact our support team at:

squishystudioshop@gmail.com

To help us investigate quickly, please include your order number and tracking information.

🏠 Shipping Address Information

Please double-check that your shipping details are correct before completing your order.

Squishy Studio is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete address information provided by the customer.

If you notice an error with your address, contact us as soon as possible at squishystudioshop@gmail.com. While we’ll do our best to help, we cannot guarantee changes can be made after an order has already been processed or shipped.

Additional shipping fees may apply if an order needs to be resent due to an incorrect address.

📦 Returned or Unclaimed Packages

Packages returned to us due to incorrect addresses, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package may require an additional shipping payment before being sent again.

Original shipping fees are non-refundable.

🌍 International Shipping

We proudly ship to customers around the world.

Please be aware that international orders may be subject to customs fees, import taxes, duties, or other charges required by your country.

These fees are not included in your order total and are the responsibility of the recipient.

Squishy Studio has no control over customs charges and cannot predict their cost. International delivery times may also vary depending on customs processing and local postal services.

💛 Final Notes

Thank you for choosing Squishy Studio! We’re excited for your new squishy friend to arrive.

If you have any questions about your order or shipping, feel free to reach out anytime at: